Refund & Return Policy

Welcome to Viva La Diva! By accessing or using our website www.vivaladiva.us (the “Site”) and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using our Site and placing an order, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Site or make a purchase.

2. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site following any changes constitutes acceptance of those changes.

3. Products and Services

Viva La Diva offers a range of ponytails and hair pieces. We strive to provide accurate descriptions and images of our products. However, we do not guarantee that the colors, sizes, or other attributes will be completely accurate due to variations in screen displays and other factors.

4. Ordering and Payment

When you place an order through our Site, you agree to provide accurate, current, and complete information. All transactions are processed securely, and we accept various payment methods as indicated on our Site. Payments are processed through a secure gateway.

5. Shipping and Delivery**

We offer shipping within the United States. Shipping costs and delivery times will be calculated at checkout. We are not responsible for delays caused by the shipping carrier or incorrect address information provided by the customer.

6. Return and Exchange Policy

We offer a 7 day return policy from the date you receive your item. To be eligible for a return, items must be:

– Unopened, unworn, or unused

– In their original packaging with all tags and safety seals intact

– Accompanied by proof of purchase

To initiate a return, contact us through the email option on our Site with pictures of the item. If approved, we will provide instructions for returning the items.

7. Refunds

Refunds will be issued as store credit once the returned item is inspected and approved. Store credit will be processed within 10 business days. If you do not receive your store credit after 15 business days, please contact us via email.

8. Damages and Issues

Inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately through the chat option on our Site. We will review the issue and resolve it promptly.

9. Intellectual Property

All content on the Site, including but not limited to text, images, logos, and designs, is the property of Viva La Diva and is protected by intellectual property laws. Unauthorized use of any content is prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, Viva La Diva shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or the purchase of our products. Our liability is limited to the purchase price of the product in question.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, USA. Any disputes arising out of or in connection with these Terms will be resolved in the courts of Floria.